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Company Name: Travel Counsellors Ltd
Business Category: Travel Agent
Email: barbara.charlton@travelcounsellors.com
Website: www.travelcounsellors.co.uk/barbara.charlton

Tel No: 01342 717006

Business Profile:
For the last 4 years Barbara is the ONLY Travel Counsellors - worldwide- to have been nominated every year for the title 'Most Helpful Travel Counsellor', and the ONLY one to have won this award for 2 years. She wants to offer you this award winning personal service.

It’s reassuring to know that everything you book with Travel Counsellors is financially protected.

No ifs, no buts, every aspect of your booking is financially protected. So whether you book just a flight or a tailor made holiday through Travel Counsellors you can have complete peace of mind.

The Travel Counsellors Trust provides a financial guarantee that very few other travel agencies can match. In 2006 ABTA removed the financial protection it offered to customers through its travel agents bonding scheme. The Trust is also more comprehensive in scope than the ATOL protection offered by the Civil Aviation Authority (CAA) because it covers all kinds of supplier failures and not just travel arrangements including flights.

To our customers their Travel Counsellor is not just a travel agent, but a trusted friend, someone who they can rely on to always give them the best possible travel advice.

We believe that there are few other companies in the world that can match our dedication to customer service. What’s more we have the results to prove it – with Travel Counsellors consistently voted as one of the top companies in the world when it comes to customer satisfaction.

We use the Net Promoter® Score system to find out what our customers think of the service they receive from their Travel Counsellor. Two weeks after booking with us, we send all our customers a simple question ‘How likely is it that you would recommend your Travel Counsellor to your friends and colleagues?’ Customers give us a score ranging from 1 to 10.

Barbara is delighted that since we started measuring our customers’ responses in 2007 she has consistently achieved a world beating score of 100%, far higher than that achieved by other travel companies and putting us among just a handful of companies worldwide that are rated so highly by their customers.

With 17 years experience of creating her clients holiday needs, Barbara is passionate about finding the right trip for you too. Treating every enquiry as if it were for her own holiday, Barbara will alsways offer you honest and independent advice.

Travel Counsellors are a family owned, and run company, with over 1000 Travel Counsellors in 7 countries. Each Travel Counsellor looks after their own clients, giving them award winning service and advice.

If you need expert advice in making all your travel arrangements, from a weekend in a Cotswold Cottage, to a 6 months round the world-Once in a lifetime' trip, get in touch with Barbara.